HERE AT OLIGHT, WE BELIEVE IN OUR PRODUCTS
If your Olight item has any defect as the result of the materials or workmanship we want to make it right!
Return of products within 30 days without any reasons: Returned items must be in the same condition, unworn, and in the original packaging. Once you apply for a refund or replacement, we will send you a return label to return the item to us, no need to pay for the shipping cost. Free or promotional items must be returned along with the original item when being fully refunded.
Once your return is received, a refund will be processed, and a credit will automatically be applied to your original payment method. Please note that it might take 2-5 working days for a refund to show up on any bank statements. For your replacement, we will resend a new item to you as soon as possible (within one week.)
For items purchased from third-party platforms within 30 days: We recommend you contact the original seller first, so they may take care of you. If you have any issues with them, please contact us.
Within 2 or 5 years of purchase: please contact our customer service at email@example.com, or visit https://www.olightstore.sg/contact-us/warranty.html, to apply for the warranty work. We may need your serial number, the date of purchase, and a simple description of your issue. If your item needs to be returned for repair or replacement, you will need to cover the shipping cost, no need to pay for the repair.
Please note that this warranty does not cover normal wear and tear, modifications, misuse, disintegrations, negligence, accidents, improper maintenance, or repair by anyone other than an Authorized retailer or Olight itself.
After 5 years of purchase: Items are no longer under warranty, but we are glad to offer you 30% OFF to reorder a new light on our online store
*1-Year Warranty: Built-in battery, rechargeable battery, i1R, i1R 2
*2-Year Warranty: All MCC charging cable, remote pressure switch, bike lights(RN 1500, RN800, RN120, SEEMEE30), pen lights(OPEN 2 BK/CU)
*5-Year Warranty: Most of our flashlights (Including Omni-Dok)
*10-Year Warranty: X9R
*Accessories such as pocket clips, holsters, filters, and lanyards are not under our warranty
*Flashlights purchased before Jun. 2013 will only receive a 2-Year Warranty
Olight’s customer service team is always on hand to answer any questions you may have. Just send us an email at firstname.lastname@example.org with your name and order number (Or serial number and the date of purchase) and we'll get back to you within customer service hours.