Frequently Asked Questions

Order Status

What does the status <Pending/ Payment Review/ Processing/ Shipped/ Cancelled/ Closed> mean in this new Website?
How can I go smoothly on new website?

New Website Tips

Flash Sale Related

Need to change items after placing an order
Are the free gifts stackable?
Why I cannot find any accessories during flash sales?

Orders Issues

Why is the shipment status still pre-shipment?
Not received the order confirmation email
My order is in transit for several days.
Why my order still shows awaiting payment/canceled but the money was taken from my account?
Missing item
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Customer Service