Frequently Asked Questions

About Us

Olight SG&MY Social Media
Join our official Olight SG&MY Community to take part in giveaways and share your amazing Olight pictures and stories with other members. You can also keep in touch with us on Facebook Group / Instragram / YouTube.
Where is Olight SG&MY?
olightstore.sg is the online store that sells flashlights, batteries, and other accessories to Malaysia and Singapore. We don't have a local office yet but we have a Malaysian local colleague, he can help you solve most of the problems, here is his phone number: 0142408323.

Warranty Related

How does the Olight warranty work? 
Please click this link https://www.olightstore.sg/warranty to learn about our warranty policy. If you have any further questions, please contact us through this link:https://www.olightstore.sg/contact-us. We will get back to you as soon as possible.
Is battery-leak damage covered by my warranty?
Olight warranty does not cover any damage due to a battery leak. You may, however, be able to get help from the battery manufacturer if a battery leak damages your flashlight.
I can't get my new light to turn on?

Each of our lights come with a user manual. Please fully read the user manual first, make sure the yellow battery tab is removed and if your torch comes with a tail cap, make sure it’s tightened fully.

The brightness of my torch drops when it is turned on. What’s wrong?

It is normal for a torch to start dimming down after being on for a few minutes, especially when it is on a high mode typically over 500 lumens. It is intentionally designed in this way to prevent the light head from reaching a high temperature which could damage the product itself or pose danger to the user. A low battery could also be another possible reason.

I cannot remove the head of the torch/headlamp. What’s wrong?

Most Olight torches and headlamps use a unibody structure that combines the components of the light into a whole, inseparable body, with only the tail cap removable to insert batteries. This structure greatly reduces the possibility of water damage and makes the build more robust.

Flash Related

I missed the limited edition option during the sale

Sadly we have located amounts of limited edition torches , when it’s gone, it’s gone, we will not be getting a resupply.

I missed out on the sale. Can I purchase now at the sale price?

We are sorry you missed out. We cannot offer items at the previous sale price.

Can I use my credit card to pay?

Yes, we accept Credir and Debit Cards along with Paypal.

Order Related

When will my order ship?

Orders are usually dispatched within 72 hours of placing the order. During sale periods or holiday orders can take longer to ship. Please keep an eye on our social media for updates, you can also track the status of your order by logging into your account.

Where can I get the tracking?

1. Once your order is marked as dispatched, tracking information will be sent via email.
2. You can log into your account and check tracking by history orders.
3. Once you have your tracking number you can visit the following link to obtain updated tracking information. Please note, tracking can take up to 48 hours to update.

DHL: https://ecommerceportal.dhl.com/track/?locale=en

Ninjavan: https://www.ninjavan.co/en-sg/tracking

Skynet: http://www.skynet.com.my/track#TrackingResult

Fedex: https://www.fedex.com/zh-cn/home.html

Why is my order still processing?

We have received your order but it has not yet been marked for dispatch. Once it has been packed the status will update. Please refer to “When will my order ship” above for more answers to this question.

I want to make changes to my order.

We are unable to make changes to orders once they have been placed. We can cancel and refund your order if it has not been marked as dispatched.

Product Related

What is the digital number on the barrel or bezel of my light?

There is a unique serial number on each flashlight which indicates the time of manufacturing e.g H07186427, H means the production year 2017; 07 means production month July; 18 is the date, 6427 is the production number. So the manufacturing time of this flashlight is 07/18/2017.

What type of material is used for your flashlights?
Most standard Olight flashlights or headlamps are made with aluminum alloy with type III hard anodizing for their main body, with a small number of special editions using stainless steel, copper, titanium, or other materials.
Are Olight flashlights waterproof?
The majority of Olight products are waterproof with different standards, which were given in the form of IPX followed by a number, i.e IPX8, IPX7 etc, among which IPX8 is the highest indicating that the product can be submersed up to two meters for 30 minutes without damage. These standards are shown in the product specifications section.
What batteries are used in your flashlights?
Olight products typically use Olight branded 18650 or CR123A/RCR123A Li-ion batteries as their power source and are included inside of the product. Other Li-ion batteries, i.e. 26650, built-in Lipo batteries, or AA, and AAA batteries are sometimes also used.
Do your flashlights come with batteries and a pocket clip?
Yes. Most Olight products have batteries included and provide necessary accessories such as a pocket clip, lanyard, charging cables, and so on.
Where do I find the specifications of Olight flashlights?
Detailed specifications can be found in their product pages on the official website, or their user manuals.
What magnetic charging cable can fit my light?
MCC 1A Fit PL-Pro/ Seeker 2 pro/ Warrior X / M2R / S1R / S2R / S1R II / S2R II / S30R III / H1R/ H2R/ Array/Perun / Perun Mini. Please kindly use a power adapter above 5V/1A for normal use, in case the light indicator may flicker of light cannot be charged.
The MCC3 is compatible with PL-Pro / Odin / Seeker 2 / Seeker 2 Pro / Warrior X / Warrior X Pro / M2R / M2R Pro / S1R / S2R / S1R II / S2R II / S30R III / Baton Pro / H1R / H2R / Perun. Please kindly use 5V/2A power adapter to reach the maximum charging current of the corresponding model.
MCC 5V is compatible with Javelot Pro / R50 Pro.
Micro USB Charging Cable fit i1R EOS / i1R 2 EOS.